Application Support

COMPANY NAME | June 2021 – Current | Cardiff, Wales

Supporting a wide range of bespoke applications. Including:

  • Full Warehouse Management system that's been in development for 15+ years.

Supporting multiple different bespoke add-ons, including but not limited to:

  • Label Printing software that connects with SQL Server databases to pull information, then outputs data to EPL/ZPL languages for Label Printers
  • Multiple different website integrations that would integrate platforms such as WooCommerce to ERP systems such as Sage200.
Supporting a Warehouse Management System that links with Sage50 and Sage200. Included installations of the software that linked with preexisting SQL Server Databases and several SQLIte Databases.

  • Supporting Modern Android Devices, Windows CE Devices and Zebra Label Printers.
  • Work closely with Software Development, management, and QA to ensure unity in product deployment and support.
  • Created and maintained a knowledge base for Support Issues.
  • Created forward-facing user guides and videos for customers.
  • Trained new users on how to use a bespoke Warehouse Management System.
  • Installing a bespoke Warehouse Management System on Windows Server 2008/12/16, Windows 7/8/10/11. Installing and configuring IIS applications.
  • Provide an in depth software support that links with Sage50/Sage200, SQL Server and SQLite DB’s.
  • Liaised with 3rd party IT Support companies to resolve customer issues.
  • Using tools such as Process Monitor and Process Explorer to deeply investigate software issues
Customer Service Executive

Target Group | March 2021 – June 2021 | Newport, Wales

Servicing customers via telephone and email.

Processing Deeds and inspecting documents such as House Valuation forms ensuring that they meet the company's required criteria.

Extreme high level of attention to detail.

Maintained a high volume workload within a fast-paced environment.

Social Media Management / Front End Web Development | 2014 - 2019

Applied growth hacking social media marketing techniques that dramatically impacted growth; from the ground up ultimately achieving 40,000 followers as well as driving thousands to our webpage each month.

Identified an opportunity in e-sports and built a forward-looking company that was able to develop a product to address an issue.

Demonstrated analytical aptitude by using data science techniques as well as utilizing excel in creating and managing large databases, compiling a large amount of data, and producing statistics for the public and companies which we work with.

Collaborated with leading gaming companies including Activision and negotiated contracts that positioned the company as the first and sole provider in the Call of Duty esports scene.